Getting started
Create an account, log in, and find your way around.
- Create an account and log in
Sign up for CustomTester, pick a plan, and sign in — including two-factor, passkeys, and switching between multiple accounts.
- Understand the researcher dashboard
A tour of the dashboard: sidebar navigation, workspace switcher, search, and notifications.
Popular help topics
- Usability test blocks
Point testers at a prototype or website, walk them through tasks and follow-up questions, and record their screen and microphone.
- Preview, launch, and share studies
Try your study as a tester, launch it when it's ready, invite testers, and end it when you have enough sessions.
- Review results, evidence, and recordings
Where session results live, how to read per-block responses, watch recordings, capture evidence, and export your results.
- Participants
The people who take your studies: where they come from and what the participants list shows.
- Plans and pricing
Every CustomTester plan and billing term, with included researcher seats and additional seat pricing.
- Troubleshooting and FAQ
Fixes for the most common problems: login issues, recording permissions, missing studies, and results that don't appear.